Emergency Service
No Heat? No Cooling? Call Any Hour.
A person answers, tells you honestly how long it will be, and does what he can to keep you comfortable until he arrives.
This page explains what happens when you call with no heat or no cooling: who answers, what you are told about timing, how we help you stay comfortable until we arrive and how the repair is explained afterward. If you cannot call right now, there is a short request form further down. If you smell gas or an alarm sounds, leave the home first.
Safety First
Gas Smell or Alarm? Leave Now.
Once you are outside, call 911 or your gas utility. Do not use a light switch, a phone inside the home or anything that could make a spark. Then call us, and we will take it from there.
What Happens When You Call
Answered. Honest. Then Fixed.
You Reach a Person.
We listen, ask a few questions and make sure everyone is safe.
You Get Honest Timing.
Emergencies come in waves. When it is busy we say so, and we tell you honestly how long it will be.
We Help You Stay Comfortable.
Where we can, we help you get through the wait. David has lent his own portable air conditioners to clients waiting out a busy night.
We Fix It, Then Explain It.
We find the cause, fix it, and explain what happened and whether anything needs attention later.
Can’t Call Right Now?
Send an Emergency Request.
The fastest way is to call. If you cannot, send this and we will call you back.
Questions
Questions About Emergencies.
What Counts as an Emergency?
No heat in winter, no cooling in a heat wave, a burning smell, water leaking from equipment, or anything that feels unsafe. If you are not sure, call and ask.
How Quickly Can You Get Here?
It depends on the hour, the weather and how many calls are ahead of yours. We give you an honest answer when you call, not a promise we cannot keep.
Do You Charge More After Hours?
We tell you how emergency visits are priced before we come, so there are no surprises.
Do You Repair Any Brand?
Yes. We diagnose first and tell you honestly what a repair involves.